Shipping Methods & Delivery
Last updated: 15 October 2026
At Gryphon Seats, we aim to deliver your order safely and reliably. We use GLS as our shipping partner for deliveries to the countries listed below.
Shipping costs are calculated according to the destination country and the applicable shipping zone. The final shipping cost for your order will be displayed at checkout before you complete your purchase.
1. Shipping Destinations & Costs
We currently offer shipping to the following countries:
| Shipping zone | Countries | Shipping cost |
|---|---|---|
| Belgium | Belgium | €9.99 |
| Euro Zone I | France, Germany, Luxembourg, Netherlands | €9.99 |
| Euro Zone II | Denmark, Italy, Poland, Austria | €19.99 |
| Euro Zone III | Finland, Portugal, Spain, Sweden | €19.99 |
| Euro Zone IV | Ireland, Hungary, Croatia, Slovakia, Slovenia, Czech Republic | €19.99 |
Shipping costs shown above are the standard rates configured in our online shop. The applicable rate will be confirmed at checkout.
We currently do not offer standard shipping to destinations outside the countries listed above. If you would like to place an order for delivery to another country, please contact us to discuss the available options.
2. Shipping Method
Orders are shipped using GLS parcel delivery, subject to service availability for the destination.
Please ensure that your delivery address, email address and telephone number are correct when placing your order. Accurate contact information helps the carrier arrange delivery and contact you if necessary.
3. Order Processing & Dispatch
Orders are processed after payment has been received or confirmed, unless otherwise agreed.
Processing times may vary depending on product availability, order volume and whether your order includes a personalised product.
If an item is temporarily unavailable or a significant delay is expected, we will inform you as appropriate.
Any delivery estimates provided during checkout or in order communications are estimates unless expressly confirmed as guaranteed.
4. Tracking Your Order
Where tracking information is available, it will be provided to you once your order has been dispatched.
You can use the tracking details to follow your shipment through GLS and consult the latest available delivery updates.
Please check your email, including your spam or junk folder, for shipping notifications.
5. Delivery Address & Failed Deliveries
Please make sure that your delivery address is complete and accurate before submitting your order.
If delivery cannot be completed because the address is incorrect or incomplete, or because the recipient is unavailable, GLS may apply its applicable delivery procedures.
If your parcel cannot be delivered or is returned to us, please contact us at hello@gryphonseats.com. We will review the situation and discuss the appropriate next steps with you.
Any additional shipping costs will be handled in accordance with applicable consumer law and the circumstances of the delivery.
6. Damaged, Missing or Delayed Parcels
If your parcel arrives visibly damaged, we recommend taking photographs of the packaging and the product and contacting us as soon as possible.
If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment with GLS.
Nothing in this policy limits your statutory rights in relation to damaged, defective, missing or incorrectly delivered products.
7. Large Orders & Business Deliveries
For bulk orders, business purchases or orders involving multiple chairs, special delivery arrangements may be necessary.
If your order requires a different shipping method or a specific delivery arrangement, we will contact you to confirm the details and any applicable additional costs before proceeding where required.
Business customers who require a quotation for larger quantities are welcome to contact us.
8. Contact
If you have questions about shipping, delivery costs or the status of your order, please contact us:
Gryphon Seats
Gaming Chairs & Events SRL
Chemin de Mons à Gand 125
7860 Lessines
Belgium
Email: hello@gryphonseats.com
Telephone: +32 488 77 57 50
Website: https://gryphonseats.com