Refund and Returns Policy
At Gryphon Seats, we want you to feel confident about your purchase. If your new gaming chair or office chair isn’t quite right for you, our 30-day return policy gives you extra time to decide.
Please read the information below before requesting a return.
1. Our 30-Day Return Policy
You can request a return within 30 calendar days of receiving your order, provided the product is eligible for return under this policy.
To qualify for a standard return:
You must contact us within 30 calendar days of delivery.
The chair must be returned in a condition that complies with the applicable return rules.
All components, accessories, hardware and supplied documentation must be included.
The chair must be securely packed for transport, preferably in its original packaging.
You must follow the return instructions provided by our customer service team.
Our 30-day policy extends the standard statutory withdrawal period available to consumers purchasing online in the European Union.
Your statutory consumer rights remain unaffected.
2. Can I Assemble and Try My Chair?
Yes. We understand that choosing the right chair involves more than looking at pictures online.
During the first 14 days after delivery, you may inspect and handle the chair to the extent reasonably necessary to establish its nature, characteristics and functioning, as you would in a physical shop.
Please take reasonable care when assembling and testing your chair.
If the chair has been used beyond what is necessary for inspection, you may be liable for any resulting reduction in value, where permitted by law.
For returns requested between days 15 and 30 under our extended return policy, we ask that the chair has not been used beyond reasonable inspection and is returned in good condition. We will assess the condition of the returned product fairly and in accordance with the applicable terms and law.
Please note: Your statutory rights during the first 14 days cannot be restricted by our additional return conditions.
3. Return Shipping Costs
For a standard return because you have changed your mind, the customer is responsible for the direct return shipping costs, provided this has been communicated before purchase.
Gaming chairs are bulky items, and return shipping costs can vary considerably depending on your country, the package dimensions and the carrier.
Before sending your chair back:
Contact our customer service team.
Tell us your order number and delivery country.
We will provide return instructions and, where appropriate, information to help you arrange transport.
Pack the chair securely and send it using a suitable shipping service.
Unless we expressly agree otherwise, you are responsible for arranging and paying for the return shipment.
We recommend using a tracked shipping service and retaining your proof of dispatch.
If the product is defective, damaged on arrival or does not conform to your order, please contact us before arranging a return. Different rules apply, and you will not be charged return costs where these are our responsibility under applicable law.
4. How to Request a Return
Returning a product is straightforward.
Step 1 – Contact us
Email hello@gryphonseats.com with the subject line “Return Request”.
Please include:
Your full name.
Your order number.
The product you wish to return.
Your delivery date.
A brief explanation of your request, if you wish to provide one.
Step 2 – Receive your instructions
Our team will explain how to prepare and return your chair.
Please do not send a product to an address other than the return address confirmed by our team.
Step 3 – Prepare the chair
Disassemble the chair carefully where necessary and pack all components securely.
Use the original packaging whenever possible. If the original packaging is unavailable, use suitable protective packaging that prevents damage during transport.
Step 4 – Send the return
Ship the product according to the instructions provided and retain your tracking details.
For a statutory withdrawal, you must return the product without undue delay and no later than 14 calendar days after notifying us of your withdrawal.
For returns under the additional days 15–30 policy, please follow the return deadline communicated by our team.
5. Refunds
Once your returned product has arrived, we will inspect its condition and verify that the return meets the applicable requirements.
If the return is approved, we will process your refund using the original payment method, unless otherwise agreed or required by law.
Statutory withdrawals within the first 14 days
Where you exercise your statutory right of withdrawal, we will reimburse the payments covered by law, including the cost of standard outbound delivery where required.
We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Refunds will be made within the statutory deadline.
Returns during days 15–30
For an eligible return under our extended 30-day policy, we will refund the purchase price of the returned product once the return has been approved.
Unless otherwise required by law or expressly agreed by us, additional services, premium delivery charges and the cost of returning the product are not refundable under this extended return benefit.
We will communicate any applicable deductions before finalising the refund.
Reduced value or damage
If a product has been handled beyond what is necessary for reasonable inspection, a deduction may apply to reflect the resulting loss in value, where legally permitted.
We will not apply an automatic restocking fee merely because you exercise a valid statutory right of withdrawal.
6. Can I Exchange My Chair?
We do not guarantee direct product exchanges as part of our standard return process.
If you would prefer a different model or colour, please contact us. We will explain the available options.
Depending on the circumstances, the simplest solution may be to return the original product under the applicable policy and place a new order.
7. Personalised Chairs and Business Orders
Gryphon Seats offers personalised chairs for companies, esports teams, gaming venues and other organisations.
Products made to the customer’s specifications or clearly personalised for an individual may be excluded from the statutory right of withdrawal where the applicable legal conditions are met.
Examples may include chairs featuring:
Your company or team logo.
Custom embroidery or printing.
Individually specified colour combinations.
Other bespoke branding or personalisation.
This exception does not automatically apply to every made-to-order product. We will identify applicable exceptions before you place your order.
The absence of a right of withdrawal does not remove your rights if a product is defective or does not conform to the agreed specifications.
For business-to-business orders, including bulk orders and customised chairs, separate written terms may apply. Please refer to your quotation or order confirmation.
8. Damaged, Defective or Incorrect Products
Have you received a chair with transport damage, missing parts, a manufacturing defect or specifications that do not match your order?
Please contact us as soon as reasonably possible at hello@gryphonseats.com.
Include:
Your order number.
A description of the issue.
Photographs or videos showing the problem, where possible.
Photographs of any visible transport damage and the packaging, where available.
Our team will assess the situation and explain the next steps.
Depending on the circumstances and applicable law, the appropriate solution may include replacement parts, repair, replacement of the product, a price reduction or a refund.
Defective or non-conforming products are not treated as ordinary change-of-mind returns. Your statutory rights, including the applicable legal guarantee, remain fully protected.
9. Products That Cannot Be Returned Under the Standard Policy
The standard 30-day change-of-mind return policy does not apply to:
Products that are legally excluded from withdrawal, including qualifying personalised products.
Products returned outside the applicable return period, unless we agree otherwise or the law provides a further right.
Products for which no applicable statutory or contractual return right exists.
These exclusions do not affect any mandatory rights you may have concerning defective, damaged or non-conforming products.
10. Contact Us
If you have any questions about returns, refunds or product issues, please contact us.
Gryphon Seats
Email: hello@gryphonseats.com
Website: https://gryphonseats.com
Please include your order number whenever you contact us about an existing order.
We will do our best to make the process clear, fair and straightforward.
Gryphon Seats – Built for your game. Designed for your space.